FAQs

Order & Delivery

Where do you deliver?

We deliver to anywhere in Mainland Singapore & Sentosa with the exception of the following areas:

Areas Remarks
Orchard Offices and mails will be charged $7 cash for delivery. Condos and Homes with parking will not be charged.
Somerset & Dhoby Ghaut Offices and mails will be charged $7 cash for delivery. Condos and Homes with parking will not be charged.
City Hall & Raffles Blvd Area Offices and mails will be charged $7 cash for delivery.
Raffles Place & Marina Bay Offices and mails will be charged $7 cash for delivery.
Bugis Offices and mails will be charged $7 cash for delivery.
Clarke Quay Offices and mails will be charged $7 cash for delivery.
Chinatown Offices and mails will be charged $7 cash for delivery.
Tanjong Pagar Offices and mails will be charged $7 cash for delivery.

Apartments within malls with no free parking for visitors will be charged $7 as well.

Please call us if you have any enquiry if you will be charged.

I have an issue with my order, who should I speak to?

Please call at 63529706, we are opened Mondays to Saturdays 9AM to 5PM (or until our last order has been sent out with no issues), we will be glad to assist you. What are the available delivery slots? 

What happens when I want to exchange goods?

We highly recommend our customers to check the goods upon arrival and inform our deliveryman if there are any issues (e.g mistakes or unsatisfactory quality of goods). They will then advise you accordingly.

I have submitted my order but I decided to change my mind, what can i do?

After paying, we are still able to change your goods for you as long as they are of equal or less value (the remainder will be credited). Please call us at 63529706 for help.

What is the minimum order for free delivery?

Our minimum order for free deliver is $100.

When should I order?

We recommend our customers to order at least 2 days before their desired delivery time for us to prepare your groceries, last order for the day taken at 4:30pm. If you're unsure, you can call us at 63529706 to find out when you can get your groceries.

What happens if I’m not at home when you make a delivery?

We urge our customers to call ahead of time to avoid extra charges. If you are not at home, we can leave your groceries at doorsteps. However, if your groceries contain items that will spoil if we leave it out in the open such as ice cream; We will need to reschedule. This may incur extra costs. We can leave your groceries with the front desk of your serviced apartment / condo upon request.

Delivery Notes:

If you need assistance in carrying the heavy goods, simply request it to our friendly delivery men and they will bring it into your kitchen for you. For the safety of both our staff and yourself, we ask that you only request this when necessary.

Products

Our Quality

We at Kenny Grocery only pick the best quality goods for our customers. Our goods will be well within the best by and expiration date.

We highly recommend our customers to check and ensure that the fresh goods received are of satisfactory quality and inform our deliveryman if there are any issues, in such rare cases we will either resend the goods or give credits back to you.

Our promise to our customers.

Product origin

Sometimes our products may come from a different region belonging to the same manufacturers, however we assure you that it is 100% original goods.

I ordered 2 packets of Vegetable/ Fruit why did I only receive 1?

At time we will consolidate them and put them in 1 big bag to reduce plastic usage. If you prefer to have them seperated. Do let us know in the order comments.

I ordered a whole Vegetable / Fruit, why was it cut?

Sometimes the individual Vegetable / Fruit is too large as compared to the weight reflected on the webpage; we will slice the Vegetable / Fruit accordingly. Rest assured you will receive the quantity promised.

When does the fresh produce spoil?

To help guide our customers on when to consume their fresh produce by, we have added a guaranteed freshness on our fresh produce. Click here to see an example.

We highly encourage our customers to consume their fresh produce within the adviced dates.
To serve as a rough guide, we highly recommend our customers to consume their fresh produce within 2 days of purchase. Also to make use of our same day delivery, and get groceries you need for the next 2 days or so to always get the freshest produce.

*we may not be able to guarantee freshness of our produce past our adviced days.

Delivery of products

We ensure that our products will arrive in good condition and as fresh as possible. We store and deliver our products with government set standards.

At Kenny Grocery we like to be as eco friendly as possible and we like re-use boxes for deliveries. We ask that our customers return the boxes so we can continue using them instead of having to get non biodegradable containers.

What happens when the product I ordered is out of stock?

We apologize for the inconvenience caused. We always do our best to ensure that our stock levels are reflected online to make the shopping experience seamless. In any case of a product being out of stock, we will contact you to either give you credits for the products or exchange for a similar product with equal or less than the original value, the remainder will be credited back to you.

Return Policy

In order for us to be able to process a return, we will need to receive the goods back. If a product is not received we will not be able to do an exchange. In rare cases where fresh produce are not good, we ask that the customers at least send us a picture or if possible keep the product and we will bring new ones to exchange the next delivery day.

Why don’t you sell cigarettes?

The sale of cigarettes online is prohibited by law.

What modes of payments are available?

At this time of writing we accept Cash on Delivery or Bank Transfer.